Many decades ago letter writing was still a mode of communication. Our phone systems were geared toward having a human being on the other end. The Postal Service had its way to deal with the sending and receiving of correspondence. For instance, when a person received a bill in the mail, there was a way to contact someone regarding the remit notice.
Today, we have computerized “menu-options”, for telephone communication. (“Press 1 for English”,etc.) Many people I am assured can relate, to the frustration I am expressing here in this entry.By the time one gets through the “prompts”, they may find themselves on the verge of a technologically-induced mental breakdown. Unfortunately, as more time passes, we find ourselves being thrust into another technological advancement, purported to give us ease of access? Ease of access doesn’t include:
- After I “Press 1 for English”, I end up speaking to someone using an “English” name, but not able to speak, or understand it themselves. They could get a refresher course in English Phraseology and Usage. Press 2 for in-depth tutorial.
- The Automated system doesn’t take into account speech patterns of various people.
- When entering a number sequence, sometimes the time allotment isn’t long enough.
- “Customer Service”,isn’t always customer-friendly.
- Some places won’t allow your own account representative ( spouse , or other )to speak on your behalf.
These are just a few examples.
With handling disputes, and other things, they are done “electronically”.
Even though they claim it is “easier” , we end up in a bad mind-frame.
So much for progress,eh?